Here we have gathered answers on frequently asked questions by our customers. If you can not find an answer to your question, please contact us!
Linnanlaituri quay is located by the Helsinki Market square, in front of the Presidential Palace. Open a link to a map.
Yes, it is possible. The voyage can be booked as a one-way trip on all routes.
Boarding begins approx. 30 minutes before outward voyage.
Tickets does not need to be booked in advance. However, we recommend booking in advance, this way we can assure you a place on board and you can directly board without queuing.
Seat reservations are not available. The seats are located both inside and outside. You can book the salons for private use.
You do not need to redeem tickets bought online. In other cases, tickets are redeemed at the port before boarding, from our ticket boot. The ticket boot is located in front of the ship. Please, redeem your tickets no later than 30 minutes before departure.
The ticket boot opens one hour before departure.
In addition to cash and the most common payment cards the following payment methods are available: Visa Electron, VISA, Mastercard, Diners Club, China UnionPay and JCB cards.
Yes, the bicycle fee is 8€.
There is limited capacity of bicycles on board, approx. 40 bikes, therefore we recommend bicycle booking in advance when booking your ticket.
About the food
There is no actual restaurant on board, by reasons of the small kitchen. The ship has liquor license for serving alcoholic beverages onboard. Lunch, snacks and drinks can be bought at the café.
We recommend reservations in advance, in such way the kitchen can be prepared for the amount of orders.
Groups have their own group menu, from which the group pre-selects one matching menu, we take special diets into consideration. Please, ask for the group menu from customer service, drinks should also be ordered in advance. Pre-ordered food and drinks are served to the group in the salon. Furthermore, if the group wishes to have more drinks, it is possible to buy more from the ship’s café.
One hour salon booking for groups over 15 persons is free of charge, affiliated with lunch. If you wish, you can rent the salon for private use 186€/ one-way incl. VAT 24%.
Yes, dogs are allowed to come along. However, they must stay on the outdoor deck during the voyage.
The ship has a WIFI connection. Ask the ship’s crew for the password.
Unfortunately, the ship has limited accessibility. The crew assists persons with reduced mobility in disembarkation. Assistants and assistant dogs travel free of charge. Please contact our customer service for more information.